Privacy Notice

PRIVACY NOTICE

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RESPECTING YOUR PRIVACY

Airbrush Supply Network understands the importance of protecting your right to privacy of personal information. We have policies and appropriate procedures in place to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and as required by the law. We are committed to adhering to the Australia Privacy Principles (APP), which set clear standards for the collection, access, storage and use of personal information, which may be obtained as part of our business operations.

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WHAT INFORMATION ย WE COLLECT AND STORE?

When used in this policy, โ€personal informationโ€ has the meaning as outlined in the Privacy Act 1988 (Cth).ย  Information generally includes any information that can be used to personally identify you in order to provide goods and services to youโ€ฆ.

  • Name;
  • Residential or business address including post codes;
  • Telephone number;
  • Email address;
  • Age and date of birth;
  • Gender;
  • Proof of identity, such as drivers license;
  • Signature;
  • Social media information obtained via our Facebook;

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HOW WE COLLECT YOUR PERSONAL INFORMATION

Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.

Collection of your personal information can occur through the following interactionsโ€ฆ.

  • When you access or use our website;
  • During conversations with our team members;
  • When you complete orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
  • When you communicate with us directly (by email, telephone, direct mail or any other means);
  • When you interact with us during promotions, competitions or special events;

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OTHER INFORMATION

We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may includeโ€ฆ.

  • Your shopping preferences and a list of products an d services you have purchased from Airbrush Supply Network. This may include your shopping history, product types, specifications, colours, dates or other attributes of products and services we have provided or may provide to you in the future;
  • Information we require to deliver, service or fulfill warranty obligations for products or services;
  • Your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
  • Information you provide to us via our customer service center, website, competitions or directly to team members with in our store in relation to our products and services;
  • Device identification information when you use a computer, mobile phone, smart phone, tablet or other device to interact with us through our online store (www.airbrushsupplynetwork.com.au). This information may include session cookies, your device IMEI number, IP address or MAC address.

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COOKIES

We may use temporary (session) cookies or permanent cookies when you access our web site. This allows us to recognize your browser and track the web pages you have visited.

You can switch off cookies by adjusting the settings on your web browser.

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WHY DO WE NEED TO COLLECT INFORMATION?

The personal information that we ask for is generally used to provide goods or services to you, or to enable you to participate in our business activities, includingโ€ฆ.

  • Creating and fulfilling orders;
  • Providing you with order status updates, transaction records and tax invoices;
  • Advising you of new goods and services, including for marketing and re-marketing purposes;
  • Enabling you to take part in competitions and promotions or notifying you about completion results and special offers that might interest you;
  • Communicating and responding to questions and complaints raised and to provide you with information or advice;

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WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?

In order to provide you with superior goods and services, we may need to disclose you personal information to third parties such asโ€ฆ.

  • Our employees
  • Couriers, delivery providers and payment gateways providers;
  • Business advisors such as accountants, auditors, lawyers or other professional service providers;
  • In conjunction with law enforcement activities to any person authorized by such law from police services, ambulance services, government departments, regulators or authorities;

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IF WE ARE UNABLE TO COLLECT YOUR PERSONAL INFORMATION

If you do not provide the personal information that we ask for in order to provide goods and servicesโ€ฆ.

  • We may be unable to contact you to provide information about the goods and services that you have purchased or requested from us;
  • We may be unable to tailor the content of our marketing communications to suit your preferences;
  • Your experience when interacting with us may be delayed or not as efficient as you may expect;
  • Generally you have no obligation to provide any information requested by us. If you choose to withhold requested information we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law;

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CORRECTION OF YOUR PERSONAL INFORMATION

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may also ask you to verify your identity to ensure that personal information we hold is not improperly accessed.